Refunds, Cancellations and Disputes

Last updated: October 6, 2026

Adding money

A top-up can be cancelled until it is completed. Once USDC has been delivered to your wallet, the purchase is final and cannot be refunded to your card, because the funds are already under your control. If a top-up failed or you were charged without receiving USDC, contact us and we will work with Stripe to refund the charge in full to the original payment method, usually within 5–10 business days.

Transfers between users

Transfers to other users are final once confirmed on the network. Please check the recipient before you send. If you sent money by mistake, contact the recipient; we can help reach them but cannot reverse the transfer.

Withdrawals

A withdrawal that fails (for example, wrong bank details) is returned to your wallet.

Card purchases

To dispute a card transaction (unauthorized charge, item not received, wrong amount), contact us within 60 days of the statement date. We will open a dispute with the card issuer on your behalf and keep you updated.

Subscriptions

Falcon Wallet has no subscriptions or recurring charges.

How to reach us

Email safarov@falconai.llc or call +1 (267) 871-8888. We reply within 2 business days.